Surgery Operating Plan - June 2020
We are extremely busy at this time and we would ask patients to bear with us when contacting the surgery - if it is a non-urgent matter then if possible please email the surgery - we thank you for your co-operation
We need to protect both patients and staff in order that we can continue to practice safely - the Surgery will remain closed other than to patients who have been advised to attend the surgery by a Doctor or Nurse. Patients who do attend the Practice will be expected to wear face masks/coverings and attend alone.
ALL appointment requests must be made by phone, we have disabled the online booking facility at this time - the Reception team will not book an appointment for you other than by phone - your call will be triaged and a member of the clinical team will call you and decide whether you need to attend the surgery or whether your query can be dealt with over the telephone.
With the help of NHS Digital we are utilising Video Consultations and Chain SMS - this enables remote consultations rather than face to face - we may on occasion request that you send emails with attachments - if you are requested to do this please send the minimum amount of patient identifiable data as possible - we cannot guarantee the security of your email whilst in transit. Once received the information will be stored safely in your medical records and deleted from the email inbox.
Repeat prescriptions and other correspondence can be posted in the post box outside the building. However we prefer requests by email :
All paperwork will be posted to you and all prescriptions will be sent to Hollywood Pharmacy for collection
It is normal during these uncertain and unusual times to feel anxious or feel low. You can go to Every Mind Matters (www.nhs.uk/oneyou/every-mind-matters) and GOV.UK for advice and tailored, practical steps that you can take to support your wellbeing. If you are still struggling to cope we would urge you to speak to a GP
ANYONE WITH A FEVER OR PERSISTENT COUGH MUST SELF-ISOLATE - DO NOT VISIT THE SURGERY - If someone has serious symptoms they cannot manage at home they should use NHS 111 online
(people should only call NHS 111 if they cannot get online)
Full advice regarding coronovirus is available from:
Hollywood Medical Practice
The doctors and staff at the Hollywood Medical Practice in Birmingham are pleased to offer the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
We are a well-established, fully computerised Health Centre. Our aim is to deliver a range of services to our patients.
We are involved in GP training and may have a GP Registrar working with us for up to 12 months. The Registrar is a fully qualified doctor who has chosen to become a General Practitioner and is gaining experience after completing hospital training.
We have disabled facilities including a ramp at the front entrance for easy wheelchair access and a disabled toilet.
(Site updated 22/07/2020)